Astroly · Member Support
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Subscription & Billing
Cancel Subscription
Stop future bills in one click and keep access until the end of your current period.
30-Day Money-Back Guarantee
Request a Refund
Look up your purchase by email or card last 4 to submit a refund request online.
Member Portal
Access Your Reading & Portrait
Enter the email address you used at checkout to open your reading and soulmate sketch on this device.
Direct Support · Replies within 24 hours
What You Signed Up For
Astroly is a personalized astrology service operated by Avgo LLC. After a short assessment, we generate a custom soulmate portrait sketch and a written natal chart reading ($15.00 one-time purchase, or an optional $15.00/month membership only if selected at checkout). You can manage or cancel an optional membership anytime on this page.
Frequently Asked Questions
How do I cancel my subscription?
Tap Cancel Subscription above to open our Manage Subscription page. Enter your email address or the last 4 digits of your card to cancel in one click. You keep access until the end of your current billing period, and you will never be charged again. If you purchased the one-time $15.00 reading without checking the optional subscription box, there is nothing to cancel.
How do I request a refund?
Tap Request a Refund above and enter your checkout email address or the last 4 digits of your card, or email us at support@tryastroly.com. Every purchase is backed by our 30-day money-back guarantee, and we process requests within 24 hours.
Where are my reading and soulmate portrait?
Enter the email address you used at checkout in the Access Your Reading & Portrait box above to open your natal chart reading and portrait immediately on this device.
What is the ASTROLY charge on my card statement?
Charges from Astroly (tryastroly.com), operated by Avgo LLC, appear on your statement as ASTROLY tryastroly.com. A $15.00 charge is either the one-time portrait and reading purchase or the optional $15.00 monthly membership if selected at checkout.
I can't remember which email I used at checkout
Tap Request a Refund or Cancel Subscription above and switch to Find by Card Last 4. Enter your name and the last 4 digits of the card that was charged, and we will locate your order immediately.