Legal · Astroly
Last updated: October 2026
Astroly (tryastroly.com), operated by Avgo LLC, creates custom natal chart readings, relationship synastry dossiers, and personalized soulmate portrait sketches. Because each reading and portrait is custom-generated upon checkout and delivered immediately in digital format, completed sales are generally final except as covered by our satisfaction guarantee and billing protections below.
Your initial purchase of the Soulmate Portrait & Natal Reading is backed by a 30-day money-back guarantee. If you are not satisfied with your initial reading or portrait, submit a request within 30 calendar days of your initial purchase at tryastroly.com/help, email support@tryastroly.com, or call +1 (307) 545-5600 and we will issue a full refund of your initial purchase.
To protect against abuse, the 30-day satisfaction guarantee applies to a customer's first order only (limit one satisfaction refund per customer or household).
If you opt in to an optional recurring membership at checkout, you may cancel your subscription at any time online in one click at tryastroly.com/manage or tryastroly.com/help, or by contacting us by email or phone.
Cancelling immediately stops all future recurring charges, and your member access remains active through the end of the billing cycle you have already paid for. Because you receive immediate access to that period's transit updates and member features upon renewal, completed recurring subscription charges from prior or current billing periods are non-refundable once billed, except where required by applicable law or in the event of a verified billing error reported within 14 days.
Optional one-time digital add-ons — including multi-report synastry bundles, past-life and karmic readings, live advisor sessions, and priority generation upgrades — are custom-generated upon selection and are non-refundable once delivered or unlocked in your account. If a technical issue prevents delivery of an add-on report you purchased, contact us within 14 days and we will promptly re-deliver the report or refund that add-on in full.
If you notice an accidental duplicate charge or an unrecognized transaction from ASTROLY tryastroly.com, please contact us within 14 days at tryastroly.com/help or support@tryastroly.com with your checkout email or the last 4 digits of the card used so we can locate and refund any erroneous charge within 24 hours.
Approved refunds are credited back to your original payment method with zero restocking or processing fees and typically post to your card statement within 3–7 business days depending on your issuing bank.
We resolve billing requests directly within 24 hours. Filing a chargeback with your card issuer before contacting support automatically pauses account access while the bank dispute is pending, which can delay your refund by 30–60 days.
Need assistance with a cancellation or refund? Use our self-service portal at tryastroly.com/manage, email support@tryastroly.com, or call +1 (307) 545-5600.
Avgo LLC, 30 N. Gould St., #70687, Sheridan, WY 82801, USA, United States of America.