Privacy Policy

1. Information We Collect

Information You Provide Directly: When you complete our natal assessment, unlock a reading, or contact support, we collect your name (if provided), email address, optional phone number, birth date/time/place details, and assessment preferences needed to calculate your natal placements and generate your soulmate portrait.

Payment & Billing Data: When you complete a purchase, your payment card details are encrypted and processed directly by our PCI-DSS Level 1 certified payment processor. We never store full card numbers or CVV codes on our servers; we retain only tokenized payment references, card brand, the last 4 digits of your card, and transaction timestamps for order receipts, self-service lookup, and billing support.

Device & Usage Information: We automatically collect standard technical data such as IP address, browser type, operating system, referring URLs, and page interaction events to keep your session active, measure campaign performance, and prevent fraudulent transactions.

2. How We Use Your Information

• To calculate your natal chart, synastry compatibility, and personalized soulmate portrait
• To process one-time purchases, optional add-ons, and authorized recurring memberships
• To send order confirmations, billing receipts, reading delivery links, and customer support responses
• To send daily transit updates and promotional communications (you can unsubscribe in one click at any time)
• To verify customer identity for self-service cancellations, refunds, and fraud/dispute prevention

3. How We Share Information

We never sell or rent your personal information to third parties. We share data only with trusted infrastructure providers strictly necessary to operate the Service:

• Payment Processors & Acquiring Banks: To authorize card payments, manage subscriptions, process refunds, and verify transactions.
• Cloud Hosting & AI Generation Providers: To securely generate and host your personalized reading and portrait sketch.
• Email & Communications Providers: To deliver your reading link, receipts, and support messages.
• Analytics & Attribution Partners: To measure website performance and advertising effectiveness.
• Legal & Compliance Authorities: When required to comply with applicable law, valid legal process, or to protect the rights and security of our users and Service.

4. Cookies & Local Storage

We use essential cookies and browser local storage to save your assessment progress, keep you signed in to your member portal across visits, and measure site performance. You can clear or disable cookies in your browser settings at any time, though doing so may require re-entering your email to access your reading.

5. Data Retention & Security

We retain your account and reading records for as long as your account remains active or as needed to provide your purchased reports, resolve billing inquiries, and comply with tax, accounting, and payment network record-keeping requirements. You may request permanent deletion of your personal profile and reading data at any time by contacting support@tryastroly.com.

6. Your Privacy Rights (CCPA, GDPR & UK GDPR)

Depending on where you live, you have specific rights regarding your personal information:

• Access, Correction & Deletion: You may request a copy of the personal data we hold about you, ask us to correct inaccurate details, or request deletion of your personal data.
• California & US State Privacy Rights (CCPA/CPRA): California residents and residents of applicable US states have the right to know the categories of personal information collected, request deletion, and opt out of any “sale” or cross-context behavioral sharing. We do not sell personal information.
• EEA & UK Residents (GDPR): We process your data based on contract performance (delivering the reading you requested), legitimate interests (security, fraud prevention, and service analytics), and your consent where applicable. You may object to or restrict processing, or request data portability, by emailing support@tryastroly.com.

7. Age Restriction

Astroly is designed for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that information from a minor has been submitted, we will delete it promptly.

8. Contact Us

To exercise your privacy rights or ask questions about this Privacy Policy, email us at support@tryastroly.com or call +1 (307) 545-5600.

Avgo LLC, 30 N. Gould St., #70687, Sheridan, WY 82801, USA, United States of America.